These Terms & Conditions (“Terms”) govern your access to and use of the website operated by CHAMPAR POINT LTD and your purchase and use of our custom logo, brand identity, and related online design services.
By accessing our website, submitting an enquiry, purchasing a design package, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Us
The website and services are operated by:
CHAMPAR POINT LTD
Suites 12&13 Chantal House
13-17 High Beech Road
Loughton, England
IG10 4BN
United Kingdom
Email: service@champardesign.site
Telephone: +44 7809 221246
CHAMPAR POINT LTD provides custom logo and brand identity design services for businesses, independent brands, entrepreneurs, and other customers.
2. Our Services
Our website allows customers to select an available design package, submit their project requirements, make payment through the website, communicate with us regarding their project, and receive completed design files electronically.
Depending on the package purchased, services may include:
- Custom logo design
- Brand identity design
- Visual identity development
- Design revisions included within the selected package
- Digital delivery of completed design files
- Other design services specifically described in the applicable service package
The exact scope of a project will be determined by the package selected and the information provided to the customer at the time of purchase.
We reserve the right to decline a design request where the requested work is unlawful, misleading, offensive, infringing, or otherwise unsuitable for our services.
3. Customer Requirements
Customers are responsible for providing accurate and complete project information, including their preferred style, design requirements, business information, references, and other materials reasonably required to complete the project.
Customers must ensure that any text, images, trademarks, logos, photographs, or other materials they provide to us may lawfully be used for the requested design project.
We are not responsible for delays or additional work resulting from incomplete, inaccurate, or late information supplied by the customer.
4. Design Process and Revisions
After receiving the required project information and payment, we will begin work according to the scope of the selected package.
Where revisions are included in the selected package, they will be limited to the number and type of revisions stated in the applicable package description.
A revision means a reasonable modification to the design based on the customer’s original project requirements. A request for a completely different concept, a substantial change in the original brief, or additional design work may be treated as a new project or may incur additional charges where agreed in advance.
Customers are responsible for reviewing the final design and confirming that the information and requested elements are correct before final delivery.
5. Payment Terms
All prices and payment requirements applicable to our services will be clearly displayed on the website or otherwise communicated to the customer before an order is placed.
Unless otherwise expressly agreed in writing, all design packages and services offered through our website are sold as one-time purchases. Customers are charged once for the specific design package or service selected at the time of purchase.
No subscription, membership, recurring billing, automatic renewal, or ongoing payment obligation applies to our standard design services. We will not automatically charge your payment method for future services or orders unless you separately place a new order or expressly agree in writing to a separate service arrangement.
Payment is generally required in full before design work begins. By placing an order, you authorise the applicable payment method to be charged for the selected service.
Payments may be processed through third-party payment service providers. We may not have access to your complete payment card details where payment processing is handled directly by the relevant payment provider.
The amount charged for a one-time purchase covers only the specific services and deliverables included in the design package selected at the time of purchase. Any additional design work or services outside the original package may require a separate quotation and payment, which will be agreed with the customer before the additional work begins.
All prices are stated in the currency displayed at checkout. Any applicable taxes or charges will be presented to the customer where required before payment is completed.
Except where otherwise required by applicable law or provided under our Refund Policy, payment for a completed or commenced customised service is not automatically refundable merely because the customer subsequently decides not to continue with the project.
6. Electronic Delivery
Completed design files will generally be delivered electronically using an appropriate digital delivery method.
Customers are responsible for providing a valid email address or other required contact information and for ensuring that they can receive and access electronically delivered files.
Delivery times may vary depending on the complexity of the project, the selected package, customer response times, revision requests, and other circumstances affecting the design process.
Where a specific estimated completion period is stated for a package, that period begins after we have received the required payment and sufficient project information from the customer.
7. Intellectual Property
We respect intellectual property rights and expect customers to do the same.
Customer Materials
You retain ownership of materials that you lawfully provide to us, including your existing logos, business information, photographs, written content, trademarks, and other materials supplied for the project.
By submitting such materials, you grant CHAMPAR POINT LTD a limited licence to use them solely as reasonably necessary to provide the purchased design services.
Final Design
Subject to full payment and unless otherwise agreed in writing, the rights in the final original design created specifically for the customer will be transferred or licensed to the customer to the extent described in the applicable service package or project agreement.
The transfer of rights does not automatically include third-party materials, fonts, stock assets, software elements, templates, or other components that are subject to separate intellectual property rights or licences.
Where third-party materials are incorporated into a design, their use remains subject to the applicable third-party licence terms.
Design Concepts and Unused Work
Unless otherwise agreed in writing, unused concepts, preliminary drafts, rejected designs, working files, sketches, and internal development materials remain the property of CHAMPAR POINT LTD.
Portfolio Use
Unless the customer expressly requests otherwise in writing before the project is completed, CHAMPAR POINT LTD may display the completed design as part of its portfolio or examples of previous work for promotional and professional purposes.
We will take reasonable steps not to disclose confidential business information that is not publicly available.
8. Intellectual Property Infringement
Customers must not request designs that knowingly copy or infringe another person’s copyright, trademark, design rights, or other intellectual property rights.
The customer is responsible for ensuring that materials and instructions supplied by the customer do not infringe third-party rights.
If we reasonably believe that a project may involve infringement or unlawful use of third-party intellectual property, we may suspend, refuse, or terminate the relevant service.
9. Acceptable Use
You may use our website and services only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful or fraudulent purpose
- Submit content that infringes another person’s intellectual property rights
- Submit malicious code, viruses, or other harmful material
- Attempt to gain unauthorised access to our website, systems, accounts, or databases
- Interfere with or disrupt the operation or security of our website
- Misuse our design services for fraudulent, deceptive, or unlawful activities
- Impersonate another person or business
- Provide false or misleading information
- Use automated methods to access or collect website information without permission
- Copy, reproduce, resell, or commercially exploit our website content or service materials without permission
- Attempt to circumvent payment, security, or access controls
- Use our services to create material that is unlawful, threatening, defamatory, discriminatory, or otherwise prohibited by applicable law
10. Consequences of Prohibited Use
If you breach these Terms or misuse our website or services, we may, where appropriate:
- Suspend or restrict your access to the website
- Refuse to accept or continue a design project
- Cancel or terminate a service
- Remove or restrict access to unlawful or prohibited content
- Decline further communications or service requests
- Take reasonable steps to protect our website, systems, customers, and business
- Report unlawful activity to appropriate authorities where legally required or reasonably necessary
- Pursue any other remedies available to us under applicable law
Any action taken will be proportionate to the nature and seriousness of the breach where reasonably practicable.
11. Website Content
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, website content may be changed, updated, or removed from time to time.
Information about individual design packages, prices, features, delivery arrangements, and availability may be updated without notice. Any changes will not affect an order that has already been accepted unless otherwise permitted by law.
12. Availability of the Website
We do not guarantee that the website will always be available, uninterrupted, or free from technical errors.
The website may occasionally be unavailable due to maintenance, updates, technical problems, security issues, third-party services, or circumstances outside our reasonable control.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
Subject to the above, CHAMPAR POINT LTD will not be responsible for:
- Indirect or consequential losses
- Loss of anticipated profits or business opportunities
- Loss of business reputation or goodwill
- Loss resulting from misuse of delivered design files
- Loss caused by inaccurate or incomplete information supplied by the customer
- Loss caused by third-party services or systems outside our reasonable control
To the extent permitted by law, our total liability arising from or relating to a specific design service will be limited to the amount paid by the customer for that service.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded.
14. Events Outside Our Control
We will not be liable for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include significant technical failures, internet or telecommunications disruptions, third-party service failures, natural disasters, government actions, civil emergencies, or other events that could not reasonably have been prevented.
Where such an event affects a project, we will take reasonable steps to minimise the impact and resume the relevant service when reasonably possible.
15. Cancellation and Consumer Rights
Nothing in these Terms is intended to remove or restrict any statutory rights you may have under applicable UK consumer protection legislation.
Where a customer is a consumer rather than a business customer, statutory cancellation and consumer rights may apply depending on the nature and stage of the service.
Because our services involve customised design work and electronic delivery of completed digital files, certain statutory rights may be affected once performance has begun or where the customer has expressly requested performance to begin before the end of an applicable cancellation period, to the extent permitted by law.
Any cancellation or refund request will be handled in accordance with our applicable Refund Policy and mandatory UK consumer protection requirements.
16. Complaints and Dispute Resolution
If you have a concern regarding our services, we encourage you to contact us first so that we can attempt to resolve the matter directly.
Complaints should be submitted to:
Email: service@champardesign.site
Telephone: +44 7809 221246
Please provide your name, order details where applicable, and a clear description of the issue.
We will review the complaint and aim to respond within a reasonable timeframe.
Where a dispute cannot be resolved through direct communication, the parties may consider appropriate alternative dispute resolution methods where available and appropriate.
Nothing in this section prevents a consumer from exercising any legal right to bring a claim before a competent court or from relying on any statutory dispute-resolution rights available under applicable law.
17. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of England and Wales, except where mandatory consumer protection laws provide otherwise.
Subject to applicable consumer rights, disputes arising from or relating to these Terms or our services shall be subject to the jurisdiction of the courts of England and Wales.
Consumers who reside elsewhere in the United Kingdom may also have rights to bring proceedings in accordance with applicable mandatory local jurisdiction rules.
18. Third-Party Services and Links
Our website may use or provide access to third-party services, payment providers, software, or external websites.
We are not responsible for the availability, content, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to separate terms and privacy policies provided by the relevant third party.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, website, business practices, or legal requirements.
The updated version will be published on our website with a revised effective date.
Your continued use of the website after updated Terms are published may constitute acceptance of the updated Terms to the extent permitted by applicable law.
20. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to apply.
21. Entire Agreement
These Terms, together with any applicable service description, order information, Refund Policy, Privacy Policy, and other policies expressly incorporated into them, constitute the agreement between you and CHAMPAR POINT LTD concerning your use of our website and purchase of our services.
If there is a conflict between these Terms and a specific written agreement for an individual project, the specific written agreement will apply to the extent of that conflict.